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These details make it clear how play is controlled. Make sure that players from New Zealand can play, that NZ$ can be paid for, and that there are no restrictions on your New Zealand. If you read these terms before you start playing, you can avoid losing your bonus, having your cashouts delayed, or having your account limited.
All Candy Casino bonuses come with rules that say how and when the bonus money can be turned into real money that can be withdrawn. Read the wagering requirements, time limit, and games that count toward playthrough before you claim any offer.
Different promotions may have different bonus rules, but the site as a whole follows the same rules. If a term isn't clear, the safest thing to do is assume stricter limits, like a lower game contribution or a lower maximum cashout, until you read the bonus description and make sure you understand the exact terms and conditions.
The bonus amount (and sometimes the deposit amount) must be wagered a certain number of times before you can cash out any winnings from the bonus. You have to bet a total of 3500 NZ$ on eligible games before you can ask for a cashout if you get a 100 NZ$ bonus with a 35x requirement.
Some promotions only require you to wager on the bonus, while others require you to wager on both the deposit and the bonus. For example, if you deposit $100 and get a $100 bonus, you would have to bet a total of $6,000 before you can cash out. Certain amounts of time must pass before a bonus can be wagered. Usually, this time is between 7 and 14 days. If there is still bonus money left over after the deadline, it may expire.
To stop high-risk playthrough, there may be a maximum bet that can be made per spin or round while a bonus is active. If the bonus has a limit, like 5 NZ$ per spin, going over it can mean that bonus winnings are lost.
Some strategies, like betting on different outcomes of roulette at the same time, might be seen as bonus abuse. If the bonus and subsequent winnings are found, the casino may take them away. Stick to steady bet sizes and play only the games that are allowed for that promotion to keep your bonus progress clean. When the promotion says so, this is how the contribution logic usually works: slots usually count 100% toward wagering, while table games count less or don't count at all. If a 10 (_sc1_) slot bet counts for 100%, it adds 10 NZ$ to the accumulated wagering. If you bet 10 NZ$ on roulette, it only adds 1 NZ$.
Check the bonus terms to see if contribution rates are listed. If they aren't, you can assume that games other than slots may not contribute much or at all.
Maximum cashout is the most money you can take out of winnings made with a certain bonus, even if you have more money in your account. Let's say a promotion says the most you can cash out is 500 NZ$. If your bonus play gives you 900 NZ$ after meeting the wagering requirements, the most you can cash out is 500 NZ$, and the rest can be taken away according to the rules of the promotion. A fixed amount, like 500 NZ$, or a multiple of the bonus, like 10x bonus, may be shown as the maximum cashout.
Bonus caps can be different for each type of bonus. For example, caps on free spins offers can be different from caps on deposit matches. The maximum cashout amount may be different for each bonus claim than for each account balance, so look at each offer separately. Compare the size of the bonus to the maximum cashout before you sign up. A smaller bonus with a higher maximum cashout may give you more freedom than a larger bonus with a tight limit.
Eligible games are those that can be used to meet the wagering requirements and earn winnings that can be withdrawn. The exact list changes depending on the promotion, but it usually only includes certain slots from certain providers. Jackpot slots and games with a lot of potential winnings may not be on the list.
Standard video slots and certain types of promotional slots are usually eligible. The following games are often limited or not allowed: live casino, roulette, blackjack, baccarat, and jackpot slots (including some progressive titles). Rules that only apply to certain games: a promotion might only let you play the games that are shown in the bonus popup or the bonus page filter. Reading about the bonus first and then picking games from the list of eligible games will give you the most accurate results. Even if you bet 20 NZ$ or more per session, this keeps you from placing bets that don't count toward your wagering. Follow the promo code instructions and meet the claim deadlines listed on the bonus banner or in your account to get the Candy Casino welcome offer.
You might not get the bonus if you enter the wrong promo code when making a deposit. The system might see it as a normal deposit instead of a bonus deposit. Make sure your account is ready (correct information, verified contact information) and plan when you will make your first deposit to avoid missing out. Whether you are eligible for the offer even if it says "instant" can depend on when you registered, how much money you deposited the first time, and whether the coupon code worked when you checked out.
Players can only use a promo code once, and it must be entered exactly as shown, with all capital letters including the first letter.
Following licensing and promotion rules may mean that a code that works for one player may not work for another based on their status as a player, their New Zealand, or their New Zealand. If you need to use a coupon code, do so when you make a deposit. It's likely that adding the code after making a deposit of $100 NZ$ will not activate the welcome bonus. Sometimes you also have to activate the offer in your account before you can make a deposit. "One account, one code" means that welcome promo codes can only be used for one account and cannot be used for multiple new accounts. Punctuation: Misspelled words, extra spaces, or different letter cases could make the code invalid.
Correct deposit method: Some codes only work with certain payment methods; a $50 deposit made with a method that isn't accepted might not work. If you already have another offer going, the welcome code might not work until the other offer ends or is canceled. Deposits of real money only: in order to activate a bonus, you usually need to make a successful deposit of real money. Internal transfers or compensation credits are not accepted. Check your "Bonuses" section first if the bonus doesn't show up after you enter the code and make a qualifying deposit. If you see the offer but it's not yet live, wait for the confirmation step. Sometimes you need to click "Claim" to make the offer real.
For example, if you deposit $100, tell support what happened, when it happened, and the coupon code you used. Keep in mind that the casino might not be able to apply the welcome offer after a promo code has been rejected or a deposit has been processed without it. This rule is very strict when a code is linked to a campaign that lasts for a short time. When you make more than one deposit, make sure you know if the welcome offer is only for the first deposit or if it can be used for all deposits made by the deadline. One offer might let you make a first deposit of $20 NZ$ today and a second deposit of $80 NZ$ tomorrow, but only if the offer is still going on and the terms make it clear that it's okay.
Make sure you can see the welcome offer label in the promo code field before you make a deposit. This is the best thing to do before making a deposit. The promotion may have already been applied if you can't find the code field. If that's the case, you may need to enter the code somewhere else in your account. Note about minimum deposits: If the welcome offer has a minimum deposit and you make a deposit less than that amount, like 10 NZ$, the code might work, but you might not get the bonus until you make a deposit that meets the minimum requirement. Fair use: Candy Casino can take away the welcome offer if there are signs of promo abuse, such as having multiple accounts, sharing payment methods, or identity information that doesn't match.
It's less likely that your claim will be denied if you keep your registration information consistent. By setting Claim Deadlines, the welcome offer will only be available to new players. The deadline can be given as a range of times after registration, confirmation via email, or the first successful deposit. Even if you still have codes that haven't been used, any unclaimed welcome bonus may be taken away after the deadline. People usually have a certain amount of time to make their first qualifying deposit or activate the offer in their account after signing up. If you sign up but don't make a deposit right away, the system may mark you as not eligible for the welcome offer.
To meet the deadline, quickly complete these steps:
Make sure the offer is still available on your bonus page before you deposit $100 if you are close to the deadline. What will happen if you miss the deadline? You might not get the welcome bonus, and any promotional balance that goes with it will not be made. Support may ask for the registration date and deposit timestamp to make sure you are eligible if you think you were eligible and the deadline shouldn't have applied to you.
Information about who can register, how old you have to be, and how your account will be checked: When you sign up for an account at Candy Casino, you promise that you are old enough to legally gamble online and that all the information you give is correct and up to date. Depending on where you are, access may be limited, so it is up to you to make sure that you can participate where you live and while you are traveling in New Zealand. Registration is meant to keep games safe, fair, and legal. Candy Casino might ask you to prove who you are before you can cash out your winnings, change private account information, or if their normal security checks find something suspicious about your activity.
The youngest person who can play is 18. If that's higher in your country, you must be that age. We may suspend your account and hold your withdrawals until we can confirm that you are of legal age if you can't show proof. Who can register: Accounts can only be opened by real people. There are no corporate, shared, or anonymous registrations that can be made. You must also make sure that you are not limited by local laws or rules set by regulators because of where you live, your nationality, or where you are at the time of play. Multiple accounts are not allowed for the same person.
Candy Casino may close extra accounts and take away any promotional benefits that go with them if it finds duplicate profiles. This could happen if personal information, devices, payment methods, or IP patterns are found to be the same. Details must be correct: use your full legal name, the correct date of birth, and an email address and phone number that people can reach. If your profile doesn't match your documents, you may be asked to prove who you are and your withdrawals may be held. Guard your login information and don't tell anyone else what they are. All the things that happen on your account while you're logged in are your responsibility. This includes placing bets and asking for withdrawals. Responsible participation: If you are forced to register someone else or use their documents or payment information, your registration will be denied and your account may be closed.
Candy Casino may need to confirm withdrawals like "withdraw 500 NZ$" before processing them. It may also ask for checks after deposits like "deposit 50 NZ$" made several times in a short amount of time. Account restrictions: Candy Casino can deny access or limit service if it thinks there are compliance, security, or fraud issues, such as if it thinks someone is lying about their identity or using the site from a place that isn't allowed in New Zealand.
This meets regulatory and anti-fraud requirements. If images are cropped, out of date, or not clear, or if your account information doesn't match what's on the documents, Candy Casino may ask for more information. If you change your name, address, email address, or phone number, you may be asked to re-verify before withdrawals are approved. So, your balance is safer and no one else can change your account without your permission.
If verification isn't done within the time frame given, Candy Casino may limit gameplay, stop withdrawals, or even close the account if they can. You can be permanently closed if you try to use fake documents or information. If necessary, you can also report any suspicious activity.
You may be asked to go through KYC (Know Your Customer) checks before you can withdraw money, raise your limits, or use certain payment methods. This is done to keep Candy Casino safe and in line with the law. These checks help make sure that the account is yours and that payouts are sent to the right person. Standard risk signals, like the first withdrawal request, a withdrawal of more than 500 NZ$, changes to personal information, or attempts to use a payment method that needs extra verification, usually set off KYC. Verification can also be asked for at registration in some situations to follow the licensing rules in New Zealand.
What kinds of documents can Candy Casino ask for? If they need to verify something, they will ask for clear photos or scans. Check that all the corners can be seen and that the information matches what's in your profile. Some people may be asked to show more proof of where they live to prove their New Zealand if it is different from where they currently live.
When they apply, source of funds checks are documents that prove how you fund your gaming account. This is especially important when your activity or a single transaction reaches higher thresholds, like when you deposit 2,000 NZ$ or ask to withdraw 1,000 NZ$. Tip: When you send in pictures of your card, hide the middle numbers and the security code. Only show the last four numbers and your name as they appear on the card. Payslips, tax forms, bank statements, or other official documents that match your account activity may be used for fund source and affordability checks. If asked, show proof of receipts for money that came in and was used for gambling during the relevant time period.
That time depends on how good the documents are and how full the queue is. Most checks are done within 24 to 48 hours of getting all the files that were asked for. You might be asked to resubmit if the images are blurry, cut off, or don't match your profile information. This can make the process take longer. Processing of withdrawals may be stopped until verification is done. To keep both players and the casino safe, compliance and account limits are put in place. Candy Casino can stop deposits, hold off on withdrawals, or suspend an account until KYC is complete. To protect against fraud and money laundering, the casino may not pay out if there are problems, missing information, or signs of third-party use. In the worst cases, the casino may not pay out at all.
Data protection is done in a way that keeps it private and is used to follow the rules, stop fraud, and keep things safe. Please make sure that the information in your profile exactly matches what's in your documents and send any requested files right away using the safe upload feature in your account to avoid delays.
Fees, Minimum Amounts, and Currency Choices Candy Casino lets you make deposits in a number of different ways, so you can quickly add money to your account and start playing. Different countries may have different limits and options, but the main rules about fees, minimum deposits, and currencies that can be used are the same across the board. Make sure the payment method is in your own name and matches the information you put in when you opened the account before you make a deposit.
This makes it easier to make deposits and can keep you from running into problems when you want to cash out winnings of 500 NZ$ or more. Deposit fees: Candy Casino may not charge an extra fee for many deposit methods, but your bank, card issuer, or e-wallet provider may. During checkout, before you confirm the NZ$50, NZ$100, or any other amount deposit, you will see if there is a payment provider fee. The smallest deposit you can make is usually NZ$10, but depending on the payment method and New Zealand, some methods may need a higher minimum, like NZ$20 or NZ$50.
The transaction will not go through if you try to deposit less than the minimum amount. Depending on the method, your account status, and risk checks, the maximum amount you can deposit varies. Deposits of up to NZ$5,000 may be possible with some methods, but only up to NZ$1,000 with others. For example, if you need to deposit more than NZ$2,500, you can usually do it in more than one transaction. Options for currencies: You can deposit money in certain account currencies. The amount will be converted at the rate set by your bank or service provider, which may include a markup. This can happen if your payment method uses a different currency than your casino balance.
To avoid surprises, pick an account currency that matches how you usually hold your money. This is especially important if you plan to deposit at least NZ$100 every month. Cards: Often the fastest way to make instant deposits, but the issuer may charge fees and cap the amount you can spend each transaction. E-wallets are usually quick and easy to use, but they may have minimums that are specific to the method, like NZ$20. Bank transfers can usually handle larger amounts, like NZ$1,000 to NZ$10,000, but there may be fees and processing times. Alternative local methods: These may or may not be available in New Zealand. Limits and fees are shown when you check out. If you are making your first deposit, start with NZ$20 to make sure the method works as expected. Then, when you are happy with the processing time and any provider fees, increase the amount to NZ$100 or more.
Candy Casino only lets people from certain countries play. We check your location when you sign up, and we may also check your New Zealand and address. It's not possible to register or play if New Zealand is restricted. Any remaining balances may be returned to the method of payment used for the initial transaction after checks. Before you make a deposit, you should always check the local rules.
The minimum deposit and the methods that can be used depend on the New Zealand. Prior to confirming, you can see the exact limits and any conditions that are unique to your method in the Cashier. Some banks, credit card companies, and wallet providers may charge you for deposits, but the casino does not.
We only accept deposits made by people who are authorized to do so. We do not accept payments made by anyone else.
Ask the Cashier for a withdrawal, pick a method, and confirm the amount. Checks for security and, if necessary, account verification happen before withdrawals are put through. Your account history lets you see the status of your request at any time. Processing times vary by method. You can see your withdrawal limits in the Cashier. They are different for each transaction and each time period. To make sure the money is safe, we might first return it to the way it was deposited, and for the withdrawal method, we might ask for proof of ownership.
Terms and conditions for the bonus are shown on the page for the promotion and in the bonus section of your account. Most bonuses need to be wagered a certain number of times before they can be withdrawn. Different games count for different amounts of points. Slot machines usually count more than table games. Some bonuses have limits on how much you can cash out, and while the bonus is active, there may be limits on how much you can bet per spin or hand. The terms say that the bonus and any winnings from it may be changed or taken away if you bet more than the allowed amount, play games that aren't allowed, or cancel a withdrawal to keep playing.
People can be asked to verify their identity when they sign up, before they make their first withdrawal, or after certain account activity. We might need to see a photo ID, proof of address, and proof that you own the payment method. You should only upload files through your secure account area and not by emailing them unless support asks you to do so through an official channel. Use a strong password, turn on two-factor authentication (2FA) if it's available, and log out of accounts when you're done using a shared device to keep your accounts safe. The same security checks and session controls are used for mobile access through a browser or an app, if available.
By making an account and depositing money, you confirm that you are of legal gambling age in New Zealand, that playing at an online casino is legal for you, and that the information you give about yourself is correct and matches the method of payment. Deposits are added to your account after a successful payment confirmation. Payments that were not completed or were reversed will be taken away from your balance. If the payment method used for deposits is still available, withdrawals are only sent to verified account holders. There may be minimum and maximum cashout limits in place.
As long as we say so, each person or household can only have one account. We can ask for proof of identity at any time, and we can hold back payouts for fraud, chargebacks, bonus abuse, or rules breaking during promotions. To keep your account safe, you need to keep your login information secret. Any play made from your account is seen as authorized. If you think something is wrong, contact support right away to stop access and keep your NZ$ safe.
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