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We use information about you, your device, and your transactions to make sure you are who you say you are, stop fraud, and make sure that you can withdraw your NZ$ in a way that is legal in New Zealand. Please be aware that when you use our services, your information may be shared with trusted partners for the purposes of processing payments, doing Know Your Customer (KYC) checks, and following the law, which may include meeting requirements related to your New Zealand.
While you are signing up for an account at Candy Casino, you will be asked to agree to our privacy policy. If you click "Accept," it means you understand how we collect, use, store, and protect your personal information so we can set up and manage your account, give you access to games, and help you with problems. If you agree, you check a box during the sign-up process and send in your registration information. If you do not agree to the Privacy Policy, you will not be able to register and will not be able to deposit money like NZ$20 or ask for withdrawals.
When you click "Accept," you give Candy Casino permission to use your information for certain account-related tasks. Using the information you give them when you sign up and any information they get from what you do on the platform is part of this act. Setting up your account and getting to it—making your profile, letting people log in, and keeping your account safe. Checks for identity and eligibility, like making sure you are who you say you are and verifying your age and basic account information as needed to keep players safe and meet legal requirements. Process deposits of up to fifty dollars, withdrawals of up to five hundred dollars, and chargebacks or controls that stop fraud.
Responding to your requests, looking into problems, and keeping records of conversations to quickly settle cases is what customer support is all about. Platform integrity and security means keeping an eye out for fishy behaviour, stopping abuse, and making sure the environment stays fair and safe. We may use the information you give us about your New Zealand or New Zealand to make sure you have access to the right products and follow the right rules for communication during the onboarding process. The Privacy Policy link is usually right on the registration page, where you can see it before you confirm acceptance. As soon as you get your Candy Casino account, you should read it carefully, especially the parts about sharing your data with service providers, how long to keep your data, and how to exercise your rights. These terms apply from the moment your account is created.
In order to create a Candy Casino account, we need to collect the personal information needed to safely register you, give you access to games, and make sure that withdrawals and customer service happen quickly. By keeping this information safe, we can also stop fraud, keep player accounts safe, and follow the rules that govern gambling services. Sometimes, we may need to see more proof of who you are and your eligibility to play, so we may ask for more information and documents. The exact set of data can change based on your risk level, the method of payment used, and, if necessary, the rules in New Zealand.
When you sign up, Candy Casino usually collects account information that lets us make and manage your profile, make sure you are who you say you are, and send you important service messages.
Information about your identity, such as your full name, date of birth, and New Zealand, if needed for eligibility checks. Name, email address, phone number, and home address for getting in touch. In order to log in to an account, you need a username, an encrypted password, and some security information. Compliance declarations are confirmations that you are of legal age and agree to the site's rules. We may also store the account settings and status flags (like whether your profile is verified) if you choose to set preferences for deposits or withdrawals. This way, requests like a withdraw 500 NZ$ can be processed safely and in line with the rules. Usually, a government-issued ID with your name, date of birth, photo, and document number is asked for as proof of identity.
A utility bill or official letter is a good example of a recent document that shows your name and address. Confirmation of the payment method: proof that the payment method is linked to you, especially if you deposit $100 or ask to withdraw $500. Where the money for your gaming account comes from (if needed): proof of income or bank records are good examples of things that can help us figure this out, especially for signs of high activity or risk. We might also get technical verification outputs for KYC, like results of document validation, match scores, and check timestamps. If it makes sense, we may ask for a selfie or short video to make sure you're real and lower the risk of identity theft.
To make sure you are who you say you are, that you are old enough to use the platform, and that you are allowed to do so, we use this information. Keep people from getting into your account without your permission and using it fraudulently. Safely handle deposits and withdrawals to stop chargebacks and account takeovers. Lawful requests must be answered, and legal obligations must be met. Keep accurate records so that you can handle disputes and help customers. We try to make sure that the number of times we ask for KYC information is fair and only when it's needed for verification and account safety. If a document isn't clear or has passed its expiration date, we may ask for a newer or clearer copy so that the verification process goes more quickly.
Candy Casino uses information about your account and how you play to give you bonuses and promotions that are relevant to you, make sure you follow the rules for eligibility, and stop abuse. This helps make sure that bonuses like a NZ$100 deposit bonus or free spins promotions are given out correctly and that the wagering requirements are calculated correctly. The information we collect is also used to tailor VIP communications and benefits, like custom reloads, cashback, or event invitations. The goal is to make sure that the bonus system is fair for all players and follows the rules in New Zealand when it comes to matters that are known to them.
The information that is collected and why is used for promotions, bonuses, and VIP offers at Candy Casino. Account information, which includes basic profile information and contact information so that you can opt-in to communications and make sure your account is linked to the right promotion. Verification status—to make sure a player meets the requirements to be eligible and to limit bonus access when policy or law says so. Deposit and transaction data, such as deposit amounts (like deposit NZ$50), payment method types, and history of bonus redemptions, are used to figure out match percentages, caps, and exclusions. To find the best campaigns, suggest games, and figure out bonus progress and wagering, we look at gameplay activity, such as the games played, session patterns, and promotional participation.
IP address, device identifiers, and browser data are examples of device and technical data that can be used to find duplicate accounts, strange behaviour, and promotion abuse. There is some information used to make sure that offers are available where you play, including for players in New Zealand. This information is limited and is used to check access restrictions. This processing helps with useful tasks like giving a bonus of up to NZ$200, keeping track of completed wagers, giving VIP points, and stopping situations where linked accounts claim the same promotion more than once. VIP segmentation and personalisation may depend on activity indicators such as how often a player plays, how much money they deposit, and the types of games they like to play. According to availability and eligibility, a player who regularly opts into slot campaigns may receive offers that are specific to slots, while a player who regularly opts into table-game campaigns may receive different incentives.
The controls for fraud and promotion abuse look at both how players act and how the platform works to keep everyone safe. Some of the things that these checks can do are flag unusually coordinated claim patterns, fast activity across multiple accounts, or payment problems. If the system finds a high chance of abuse, offers may be limited, delayed, or taken away. They respect your choices for how to communicate. Usually, promotional messages are sent through channels that you have chosen to use. You may be able to change how you want to be marketed to in your account settings. You may still get important service messages about your account or a bonus you enabled even if you choose not to receive them. For example, you may get a message confirming a reward or telling you what changes you need to make to complete a 500 NZ$ bonus withdrawal.
When you deposit money or ask for a cashout at Candy Casino, we only handle the payment information we need to safely and correctly complete the transaction. A deposit of 100 NZ$ or a withdrawal of 500 NZ$ are some examples of the information that is stored. It also includes timestamps and technical identifiers that are used to stop fraud and make sure that the information is correct. We take privacy and the security of your transactions very seriously when we handle your payment information. We try to limit who can see private information, only work with reputable payment partners when needed, and keep detailed records to make sure that the movements of your money are in line with your instructions and our security and regulatory requirements.
Candy Casino may collect and store limited transaction-related information to help with deposits and withdrawals. This includes the name of the payer, partial account identifiers (if provided by a payment provider), bank or wallet reference codes, and updates on the status of payments. This information is used to make sure that a deposit of $50 NZ$ goes to the right account or that a request to cash out $250 NZ$ gets sent to the right place. We don't ask for unneeded information about payments. We don't store full payment credentials on our systems when a payment provider offers tokenized processing. Instead, we use tokens or reference numbers.
For deposits and withdrawals, the following information is usually processed: Transaction amount and type (for example, deposit $100 or withdraw $300); Payment method chosen and provider name; Transaction reference, authorisation result, and status history; Partial identifiers provided by the provider (for example, last digits or masked account markers); Account-level details needed to match payments to your casino profile; Security and device signals used to detect suspicious activity; Crediting deposits and withdrawals; Preventing chargebacks and fraud; Resolving customer support issues; and Meeting compliance requirements in your region, such as New Zealand. When you request a cashout, we may ask for confirmation of the payout destination to cut down on lost withdrawals.
If you request to withdraw $1,000, the information you give is only used to send the money and keep a record that the transfer was made. If you ask for a refund or reversal on a deposit of 200 NZ$, we might need to get more information from the payment provider about the transaction to make sure we know where the original payment came from and the right way to send it back.
Candy Casino uses multiple layers of security to keep player accounts, personal information, and payment activity safe from people who shouldn't have access to them. You can play without worrying about your data being leaked because the website, account login process, and way sensitive information is handled internally are all protected.
These steps are meant to lower common risks like account takeover, theft of payment information, and fraudulent withdrawals while keeping things easy for real players. How we keep your accounts and payments safe: connections and sessions are encrypted. New encryption methods help keep the data sent between your device and our servers safe from being hacked. Secure session management makes it less likely that someone will use the same login information on more than one device. Safe storage for private information. Personal information can only be seen by authorised staff and systems. We store only the bare minimum of sensitive information and use controls that help keep it hidden in case someone tries to get in without permission.
Payment safety and keeping an eye on transactions. Withdrawals and deposits are checked for strange patterns, such as account information that doesn't match, unusual speed, or high-risk activity. This could lead to extra checks to make sure the account holder is okay with the transaction. You might be asked to go through verification checks before you can make your first withdrawal, change your payment method, or make a bigger cashout like withdrawing $500. To keep players and the platform safe, there may be limits on transactions and risk rules. This is especially true when more than 100 deposits are made in a short amount of time. To lower the risk of fraud and chargebacks, we may ask for proof of payment ownership when needed. Rules for account access.
We support extra safety measures like device and login pattern checks and encourage people to use strong passwords. A challenge to log in, temporary restrictions, or a request to reset credentials may be used as a safety measure if suspicious activity is found. The management of operational security and staff access. Only trained, authorised staff can handle sensitive information when it's needed for payments, compliance, or support. Role-based permissions and logging help make sure this happens. For withdrawals, fraud prevention. To help stop people from cashing out without permission, withdrawals may be held up for security checks if there are signs of risk, like a new password, a new device login, or profile information that doesn't match up.
Cookies help Candy Casino remember you when you come back, keep your session safe, and make sure that important features work properly. They also let us remember your choices, like the language, display settings, and responsible gaming options you've made, so the site feels the same every time you visit. For consistent logins, stable gameplay, and relevant ads, we use both first-party and trusted third-party cookies. You can change how cookies work in your browser at any time, but blocking some cookies might make it harder to use some parts of the platform, like staying logged in or getting personalised bonuses like a NZ$200 offer.
The purpose of cookies is to make sure that your login information is kept safe. Essential cookies help with session management, fraud prevention, and authentication. They help make sure you are the one using your account and lower the chance of someone else getting in without your permission, especially when you switch pages during a session. Fun and performance in the game. Some cookies store technical data that games need to load correctly, keep displays balanced, and stop being interrupted over and over again. In addition, they help us find errors, track performance, and make things more stable when there is a lot of traffic. offers and messages that are tailored to you. If you give your permission, cookies can be used to show you ads based on what you've done on the site, like what kinds of games or bonuses you like best.
This could include a deposit incentive like "deposit NZ$50 to unlock a matching bonus" or a reminder of a campaign that is still running. Product improvement and analytics. These cookies help us figure out which pages people visit most often and how they move around the site. We use this data to make navigation better, fix places where things get stuck, and make sure that the game and cashier flows smoothly. To log in, keep the site safe, and do basic functions, strictly necessary cookies are needed. Remembering settings like language and display is possible with preference cookies. Performance cookies and analytics cookies help you measure and make your site faster, more reliable, and easier to use. When enabled, marketing cookies help make offers more relevant to you and stop you from seeing the same ads over and over.
The choices and controls you have. Use the cookie banner or your browser's settings to accept, reject, or fine-tune cookies that aren't necessary. In some cases, deleting cookies will log you out and require you to sign in again. They won't stop you from playing games, but they might make the ads you see less relevant. Note of importance. Cookies may be needed for some promotions and reward paths to keep track of who is eligible across pages in the same session. The system might not be able to confirm that steps like opting in or meeting a condition for an offer like a bonus up to NZ$200 have been completed if cookies are blocked in the middle of a flowing process.
Your identity information (name, date of birth, and New Zealand, if needed), contact information, device and login information, and your transaction history are the only things we need to run your account and process payments. We use this information to keep accurate records, stop fraud, meet AML requirements, and match the payment method to the account holder for both deposits and withdrawals. Account settings let you see and change most of your profile information. If you change any key fields, there may be a quick security check.
We use secure session controls, encrypted connections, and monitoring to find logins and payments that don't seem right. For mobile access, use the official site/app only, keep your OS updated, and avoid public Wi-Fi during payments. To make your account safer, make sure you have a strong, unique password, turn on two-step verification if it's available, and look over your login history. If you see any strange activity, stop all withdrawals by calling customer service and change your password right away.
Naturally. We need verification before we can send withdrawals, and we may ask for it earlier if the deposit amount, payment method, bonus use, or risk is high. Photo ID, proof of address, and proof of how to pay are common forms of identification. Make sure your profile information matches your documents, send clear photos, and use payment methods in your own name to avoid delays. Limits on withdrawals and processing times may change based on verification status. Once approved, payouts are usually faster and less likely to be held up for extra checks.
There is a practical way that privacy rules apply to bonus and limit controls: we keep track of any limits you set, such as deposit limits, loss limits, timeouts, and self-exclusion, so they are applied across your account. If there is a bonus going on, we may need to do more checks before giving out winnings to make sure the account holder, payment method, and bonus terms are being followed.
Check with New Zealand to see if online gambling is legal. We may not let people register, deposit money, or withdraw money if New Zealand is on our list of countries that are not allowed to access our site.
You can ask for a copy of the data that is stored on your device or for it to be deleted if the law lets you. However, some records must be kept for legal and accounting reasons.
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